Frequently Asked Questions

Everything you need to know about your Vivianly experience.

How do I determine the right shoe size for me?

We provide a detailed size guide on every product page. Since Vivianly offers a variety of styles from heels to boots, we recommend measuring your foot length and comparing it to our chart for the most accurate fit.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items in their original packaging. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

How long will it take to receive my order?

Standard shipping typically takes 5-8 business days within the continental US. We also offer expedited shipping options at checkout if you need your fashion fix sooner.

Do you ship internationally?

Yes, Vivianly ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Klarna and Afterpay for a more flexible shopping experience.

How can I track my package?

Once your order has shipped, you will receive an email notification with a tracking number and a link to follow your package's journey directly to your doorstep.